Shipping Policy
Delivery
- Standard delivery takes 5 to 7 business days, depending on the shipping courier. We utilize UPS, FedEx, and DHL for air shipping. Please remember that orders are only shipped and delivered on business days.
- Customers have the freedom to choose their delivery carriers (DHL, UPS, FedEx). The seller is responsible for handing over packages to the shipping carriers in Laos, provide international shipping with the necessary documents to ensure parcels arrive safely with a tracking code. tracking code will be provided to customers so they can monitor their packages during transit on the website. The delivery company is accountable for all delivery processes, including delivery times, delays, lost packages, or damages.
Cancellation of Order:
You can cancel your order before the payment is processed. Once we receive your payment, the order cannot be canceled, but you may modify it.
Order Processing
operating hours are Monday to Friday, from 9:00 am to 6:00 pm IST. Orders received by 4: pm will be processed and shipped on the same day. Weekend orders will be shipped first thing on Monday morning, unless it falls on a holiday. Once dispatched, orders will arrive within the timeframe chosen the order form.
International Shipment :
customers must provide a complete shipping address, including the zipcode/postal code, city name, and state. After placing your order, our Customer Service team will reach out to you for this information. Please note that international shipments cannot be sent to PO Box numbers.